Payment Terms & Conditions
1. Management Company:
A1 Villas Lanzarote is the Management Company whom you will deal with from initial enquiry to completion of your holiday any contact regarding your holiday should be directed to this Company. Lanzarote Villas, Pools and Management Ltd (LVPM Ltd) is the UK partner and deals solely with payments.
2. Contract of Hire:
All bookings accepted by A1 Lanzarote Villas are subject to these conditions which are deemed to have been accepted in full by the hirer and all persons in the party. Bookings can be made by email or telephone and would be deemed to be accepted once payment is received by us.
3. Making a booking:
For all bookings, including those made by telephone, the person confirming the booking (the “Lead Name”) must have authority to do so on behalf of all the other people covered by the booking and must have read and accepted these booking conditions. The lead name will be responsible for the full cost of the holiday including any cancellation or amendment charges.
Bookings and Reservations shall only be negotiated by the Company on payment of a deposit for the seasonal rental. The balance must be paid no later than 8 weeks prior to your arrival. If the payment is not received in full and on time, we reserve the right to treat the booking as cancelled by the client.
If a booking is made less than 8 weeks from the date of arrival, the full cost must be made prior to the issue of the Confirmation of booking.
5. Travel Insurance:
Adequate travel insurance must be in place by the clients before arrival in Lanzarote, Lanzarote Villas, Pools and Management (hereafter known as LVPM Ltd) cannot be responsible for individual’s insurance cover, your health and safety at the villa is your responsibility.
. The price of accommodation:
The price of the accommodation will be confirmed at the time of booking. If the client wishes to make any changes to the confirmed booking, the Client must notify us in writing as soon as possible. Where we can meet the request, an amendment fee of £25 per booking form may be payable.
7. Cancellation by the Client:
Should the client or any member of the client’s party need to cancel a confirmed booking, the client must tell us in writing. This notification of cancellation will only be effective when it is received in writing by us in our offices. The cancellation charge, shown as a percentage, is calculated on the basis of the total cost payable by the person (s) cancelling
Notification Period Cancellation Charge
Over 60 days before departure Deposit only
30 – 60 days before departure 70%
15 – 29 days before departure 85%
14 days or less 100%
Depending on the reason for cancellation, the client may be able to reclaim these cancellation charges (less any applicable excess) from the Clients Insurance Company if the client has taken out travel insurance.
8. Alterations and Cancellations by Us:
In the unlikely event that a villa becomes unavailable due to circumstances beyond the control of LVPM Ltd, the client will be offered alternative accommodation or a full refund. In the event that no suitable accommodation can be offered then a full refund of the Villa rental (which has been received) will be refunded. Any refund is restricted only to the villa hire costs and we are not liable for any cancellation or administration charges for travel arrangements, etc.
Only persons listed on the booking form may occupy the villa. The villa cannot be re-let or sublet to any other group/party or individual.
10. Liability of the Company:
a. The Company does not accept liability for any disappointment which the client may feel as a result of unrealistic expectations.
b. We cannot accept responsibility for any personal loss, injury or damage to personal belongings during your stay.
c. We cannot be held responsible for disruption to your holiday which is deemed out of our control, however alternative accommodation may be offered to you, financial compensation on these occasions is discretionary.
11. Hirers Responsibility:
The hirer is responsible for taking reasonable care of the property and its contents. The hirer shall ensure that no member of the party engages in any activity in or around the villa and swimming pool which may cause damage, offence to the neighbours, pollution to the water or damage to the structure or filtration equipment, this includes unacceptable anti-social behaviour.
All damage and breakages must be notified immediately to the Villa Management Company so that necessary repairs can be undertaken or broken items can be replaced.
The hirer will be responsible for making good any damage to the villa or its contents which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the villa or their guests. Such damage must be immediately reported to A1-Villas. The cost of replacement must be agreed with and paid for by the hirer.
Any complaints with regards to the property must be made immediately to the local representative so that corrective action can be taken to resolve the matter. Neither the Management Company nor their representatives shall have any liability for any complaint submitted after the completion of the hire period.
14. Arrival Access and Departure:
All properties are available for occupation from 15.00 hrs on the day of arrival. All properties must be vacated by 10.00 hrs on the day of departure. If there is no arrival on your day of departure we can allow guests to stay longer – you would need to check with the Agent if this is possible during your stay.